Zetta Holidays Booking Conditions

Holidays booked through ZettaHolidays.co.uk are governed by Holiday Express (UK) Ltd.'s Terms and Conditions. These are as below.

Should you require any clarification of these Terms and Conditions, please ask a Holiday Express representative at the time of making your booking.

These terms and conditions do not affect your statutory rights as a consumer.


It is a condition of booking with every tour operator that you have adequate insurance cover. Such insurance will ensure that you are properly covered against unexpected cancellation charges, medical costs that might be incurred while you're away, loss of money, or belongings, or personal liability claims.

Please Note: That the cover offered by most credit card companies is not normally adequate for package holiday or holiday flight bookings.

If you require insurance cover, Holiday Express will be pleased to arrange it at the time of booking, though you are free to make your own arrangements.

Date Of Cover

Clients are covered from the date that the insurance is paid, normally at time of booking.

Insurance Warranty

1. Prior to and at the time of effecting the insurance if purchased through Holiday Express you must confirm:

(a) That you are not aware of any reason why the holiday should be cancelled or curtailed;
(b) That no person to be covered by the insurance policy is receiving or awaiting treatment as a hospital in-patient;
(c) That no person is travelling against the advice of their doctor or for the purpose of obtaining medical treatment or where a terminal prognosis has been given;
(d) That if you or any other member of your party has received treatment as a hospital in-patient during the twelve months prior to booking you/they have obtained medical opinion as to the advisability of taking the holiday;

2. You will advise the company if any of the above arise after taking this insurance.

Correct Spelling of Names, Titles

All names, titles and initials of those travelling should be correctly given at the time of booking. Changes cannot be made at a later date without extra charges being incurred. Please note too, that correct ages are required for insurance cover within the following bands: (Under 3), (3-18), (Over 65).


All costings are subject to final confirmation as on the Tour Operator invoice. Errors and omissions are excepted. Children's discounts are all subject to the correct age of the child being given as at the last date of the holiday.


All clients must be in possession of a full 10-year passport. You MUST inform Holiday Express if you are travelling on a British Subject's Passport. Persons over 16 on day of travel must have their own passport. On a family passport the lead name must travel. Clients must check the expiry date on their passport and ensure that it is valid prior to travelling with at least 6 months left to run on the return depending on the country you wish to visit.


The following applies to EC passport holders. Visas are required to be purchased in advance for certain countries, including Egypt and India. Other countries, including Israel and Turkey require tourist single entry visas to be purchased on arrival. If you are not travelling on an EC passport, other rules may apply. Please check with Holiday Express for advice or contact the embassy of the country you're travelling to. It is your responsibility to ensure you have adequate visas for the destination you intend to visit.

Medical Advice

Please ensure that you ask a doctor for any medical advice applicable to the countries you will visit.

Operators' Booking Conditions/Fair Trading Terms

Ensure that you have read the booking conditions, which are in your tour Operator's brochure.

Flight Timings

All flight timings are provisional and could be subject to change. You will be informed of any major change.

Square Deals - Sun Deals

When this type of late holiday is booked, you should be familiar with the Operator's extra conditions.

Credit and Debit Card Payments

For all bookings, credit card charges are as follows: MasterCard or Visa - 2%, American Express/Diners Club 2.5%
There is no charge for debit card transactions

Please Note: The lead or booking passenger must be over the age of 18 to book a holiday.


Cancellations must be in writing by lead name and sent to Holiday Express at 6th Floor Gwent House, Gwent, Wales. NP44 1PL. telephone 01633 798 916 or + 44 (1) 633 798 916 if calling from outside the UK. When a holiday is cancelled after full payment has been made, any discount taken must be repaid and claimed back from your insurance company.

Other Service Charges

Holiday Express will make the following charges in addition to any tour operator charges.

Amendment: £10 per person for amendments to booking.
Cancellation: £10 per person except when cancellation charge is 100%, no charge will be made.

Delivery Times and Pricing

For bookings made 1 to 14 days before travel, tickets are collected from the departure airport on the day of travel. For bookings made over 14 days before travel, tickets will be posted 10 days prior to departure.


The price of delivery of your tickets are included in the price, except where the tickets are allocated 'Ticket On Departure'. In this case you will be advised of the charge at time of booking as the charge varies depending on the tour operator.


The Indian authorities will not permit Indian passport holders to travel on Charter Flights.

Data Protection Act

Holiday Express is registered under the above act. To progress with any enquiries we need your Name, Address and Telephone number. This information is stored and used in accordance with the above act.